Raven & Rose is the creation of Noel and Rebecca Shabazian, with over 30 years of experience in the hair styling industry. We are an Eco-friendly shop serving the community in a fun and welcoming environment. Our emphasis is on custom hair color, precision hair cutting, specialized hair treatments with sustainable products, and personalized service. We strive to provide a relaxing space for our clients and a venue to promote creativity, passion, and inspiration for our stylists.

Payment

We accept cash, check, all major credit cards, Apple Pay, Samsung Pay, and Google Pay for products and services.

Gratuities

Tips are always appreciated and may be tendered via cash, check, or credit card.

Parking

There is un-metered 90 minute street parking on Solano Avenue and all day spots located on adjacent side streets, subject to monthly street sweeping. Please allow an extra 15-minutes to locate parking.

Cancellations

Your appointment time is reserved especially for you. To avoid a 50% cancellation fee, please let the salon know at least 24 hours in advance if you need to reschedule or cancel your appointment. We understand that “life happens”, and when it does, we will do everything we can to fill a last-minute cancellation. If we are unable to fill your reserved appointment time with another client, we will ask you to pay 50% of the service booked. Please arrive on-time for your appointment. If you are more than 15 minutes late we may be forced to reschedule your service and you may be subject to a cancellation fee.

Deposits

All new hair color, keratin, and updo clients must provide a credit card for services, your information is stored securely by Square Software in a PCI compliant system. We require this information to ensure the 24-hour cancellation policy is respected for the sake of our Stylists schedule. Thank you!

Service Adjustments

We want you to be delighted with your service. If you are not happy we want to make it right! Here is the process: Let us know within two weeks of your initial service either by calling or emailing us. We'll likely offer you a "redo" by the same service provider to tweak the service to your liking, free of charge. If you feel that the original service provider will not be able to correct the service to your liking, we will try to schedule you with another service provider free of charge. In exceptional cases we may offer you a refund if you do not wish to have the service redone.

Exchanges

We pride ourselves on carrying quality haircare products, making recommendations that will work best for your needs. If after purchasing a product you find that you are not satisfied, within 30 days of your original purchase, we will exchange as follows: We must have a record of your purchase within our computer system or you must have your original receipt. Hair products may be exchanged for any other retail product or for in store product credit. We do not refund cash for returns.

What Products Do You Carry?

We use Aveda professional hair color, shampoos, conditioners and styling products as well as offering a selection of Davines retail items. Choosing environmentally friendly products and socially responsible brands are essential to our mission of maintaining harmony with our planet and community. Supplemental brands carried are Olaplex: bond-building and protecting additive for hair color services; Keratin Complex smoothing services: delivering the versatility of smoother, healthier-looking hair that can be styled wavy or straight as desired by infusing hair with high concentrations of keratin to strengthen and fortify the hair semi-permanently (formaldehyde free); Pulp Riot: vegan, direct-dye, vivid hair colors that provide a rainbow of options for hair without ammonia. We also carry an assortment of Imaginary Authors bespoke unisex fragrances that evoke compelling story lines peppered with intriguing twists and Malicious Women Candles: hand poured, custom blended, 100% soy, extra fragrant, apothecary style candles with 45-hours of burn time.

What is Green Circle?

Raven & Rose has joined the Green Circle Salon family. We have committed to changing the impact of the beauty industry on the environment to recover and repurpose beauty waste ensuring that we can help keep people and the planet beautiful.

A $2 Environmental Stewardship Fee (ESF) is included in all services. This small contribution allows us to participate in North America’s only salon recycling program which recovers and repurposes up to 95% of resources that were once considered waste materials such as hair, leftover hair color, foils, color tubes, aerosol cans, paper and plastics. The ESF also supports further green changes in our business such as upgrading to LED light fixtures, water saving nozzles, and low-flow toilets.

What is Pure Privilege?

Pure Privilege is a wonderful way to earn benefits with your regular Aveda purchases. ​ A one-time $10 enrollment fee entitles you to exclusive benefits: ​ 10 points for every $1 spent on retail purchases - redeemable for Aveda products, salon/spa treatments, or a luxury weekend escape. Double points on your first purchase. Birthday gift valued at $20. Double- and Triple-reward point events Special offers, advance notice of product launches, events, and free samples ​ Visit the salon to sign up for Aveda's reward program!

What are your COVID-19 protocols?

Please visit our Coronavirus webpage for the latest information on how our team is providing increased sanitation and disinfection in the salon.