Payment

We accept cash, check, all major credit cards, Apple Pay, Samsung Pay, and Google Pay for products and services.

Gratuities

Tips are always appreciated and may be tendered via cash, check, or credit card.

Parking

There is un-metered 90 minute street parking on Solano Avenue and all day spots located on adjacent side streets, subject to monthly street sweeping. Please allow an extra 15-minutes to locate parking.

Cancellations

Your appointment time is reserved especially for you. To avoid a 50% cancellation fee, please let the salon know at least 24 hours in advance if you need to reschedule or cancel your appointment. We understand that “life happens”, and when it does, we will do everything we can to fill a last-minute cancellation. If we are unable to fill your reserved appointment time with another client, we will ask you to pay 50% of the service booked which may be applied towards a rescheduled appointment. What if you are running late?

• We allow for a 10-minute grace period during your appointment. If you are running behind please call and let us know so we can plan accordingly - leave a voicemail or shoot us an email if no one is immediately available at the Front Desk.
• Any excessive tardiness over 10-minutes may result in a rescheduled appointment, a no-show fee, and we cannot guarantee your service will be performed after the grace period. (Please allow time to find adequate parking prior to your service).
• If our Front Desk has to call to inquire about your location during the appointment time this may be considered a no-call/no-show, a 100% fee may be charged, and the balance will not be applied towards future services.

Deposits

All new hair color, keratin, and updo clients must provide a credit card for services, your information is stored securely by Square Software in a PCI compliant system. We require this information to ensure the 24-hour cancellation policy is respected for the sake of our Stylists schedule. Thank you!

Service Adjustments

We want you to be delighted with your service. If you are not happy we want to make it right! Here is the process: Let us know within two weeks of your initial service either by calling or emailing us. We'll likely offer you a "redo" by the same service provider to tweak the service to your liking, free of charge. If you feel that the original service provider will not be able to correct the service to your liking, we will try to schedule you with another service provider free of charge. In exceptional cases we may offer you a refund if you do not wish to have the service redone.

Exchanges

We pride ourselves on carrying quality haircare products, making recommendations that will work best for your needs. If after purchasing a product you find that you are not satisfied, within 30 days of your original purchase, we will exchange as follows: We must have a record of your purchase within our computer system or you must have your original receipt. Hair products may be exchanged for any other retail product or for in store product credit. We do not refund cash for returns.

What Products Do You Carry?

We use Aveda professional hair color, shampoos, conditioners and styling products as well as offering a selection of Davines retail items. Choosing environmentally friendly products and socially responsible brands are essential to our mission of maintaining harmony with our planet and community. Supplemental brands carried are Olaplex: bond-building and protecting additive for hair color services; Keratin Complex smoothing services: delivering the versatility of smoother, healthier-looking hair that can be styled wavy or straight as desired by infusing hair with high concentrations of keratin to strengthen and fortify the hair semi-permanently (formaldehyde free); Pulp Riot: vegan, direct-dye, vivid hair colors that provide a rainbow of options for hair without ammonia. We also carry an assortment of Imaginary Authors bespoke unisex fragrances that evoke compelling story lines peppered with intriguing twists and Malicious Women Candles: hand poured, custom blended, 100% soy, extra fragrant, apothecary style candles with 45-hours of burn time.

What is Green Circle?

Raven & Rose has joined the Green Circle Salon family. We have committed to changing the impact of the beauty industry on the environment to recover and repurpose beauty waste ensuring that we can help keep people and the planet beautiful.

A $2 Environmental Stewardship Fee (ESF) is included in all services. This small contribution allows us to participate in North America’s only salon recycling program which recovers and repurposes up to 95% of resources that were once considered waste materials such as hair, leftover hair color, foils, color tubes, aerosol cans, paper and plastics. The ESF also supports further green changes in our business such as upgrading to LED light fixtures, water saving nozzles, and low-flow toilets.

What are your COVID-19 protocols?

Please visit our Coronavirus webpage for the latest information on how our team is providing increased sanitation and disinfection in the salon.

How Accessible Is Your Shop?

Physical Accessibility: Outside the storefront, there are 3 steps to a patio-like platform where our door is. There is a sloped area from the sidewalk to the platform a little east of our door, in front of Cafe Raj. The slope is a little steep -- manual wheelchair users may have to work a little hard to get up the slope. Our door and entrance is wheelchair accessible, with a ½”-¾” metal lip for the doorframe. The shop has flat, smooth tiled floor, with some ergonomic mats around the salon chairs and a rug in a seating area near the front door. The salon chairs spin, and raise and lower, so transferring from wheelchair to chair is made easier. We can also move chairs to cut/bleach/dye/etc your hair in your wheelchair. The shampoo bowls/chairs are not mobile, and are reclined. We can help you transfer from wheelchair to shampoo chair and help you get up, but unfortunately we cannot shampoo your hair in your wheelchair. We have storage space near our front door for wheelchairs, walkers, scooters, canes, crutches, and other mobility aids if you do not need them during your appointment. Our bathroom is not wheelchair accessible. If you are an ambulatory wheelchair user, and can walk 3 feet, you can wheel to the door and get up to use the bathroom, but unfortunately it is too small to maneuver a wheelchair in the bathroom. There is a handle to assist with getting up from the toilet. Fat Accessibility: Our shampoo chairs are 19” wide at the seat, between armrests. The armrests are not removable or adjustable unfortunately. Our salon chairs are also 19” wide at the seat and the arm rests are attached along the entire side of the chair. They are not removable or adjustable either. Sensory Accessibility: Our salon is not scent-free and unfortunately the lines of products we carry make no scent-free products. Scents are sometimes strong and sometimes mild -- it’s unpredictable. Strong scents tend to linger for around 3-5 minutes and then dissipate. We have two fans on either side of the salon and have our doors open in the front and back. We play a variety of music throughout the day on speakers in the salon, ranging in style. Feel free to bring earbuds/earplugs. If you have ear defenders or noise-cancelling headphones, we will wrap them in cling/plastic wrap (if you are getting color/bleach/dye), and we will need you to take them off when applying the product, or cutting your hair. There are various other sounds in the salon throughout the day, including but not limited to: * Conversations between stylists, clients, and the receptionist * Blowdryers of various volumes * Laundry machine (does a little song when finished washing and drying, chimes when turned on and off -- dryer tends to squeak a bit) * Fans -- they make a soft, low humming noise * We are by a busy street, so there may be cars revving up the street and conversations of passersby, or dogs barking * Our chairs are made of pleather with plastic coverings on the back. * Our capes are made of a slippery material that makes a “ssk ssssk” sound * We have soft lighting, some bulbs are fluorescent but most are not. * You are welcome to listen to your own music during your appointment. Deaf/HoH and Blind/VI Accessibility: The shop is long and skinny, with salon chairs placed both to the right and the left, and the ergonomic mats around them. We recommend having your stylist guide you to your chair, simply because there are a lot of obstacles and other stylists and clients moving around. We currently do not have any stylists that are fluent in ASL, our receptionist is learning ASL but is a beginner. We are happy to communicate through whatever means are easiest for you with that in mind. The music we play varies in volume, so at times it may be more difficult to hear your stylist or another person. If that is the case, we can easily lower the volume of the music, or turn it off for your appointment. If you have any access needs or questions, please don’t hesitate to email us at hello@ravenandrosehair.com or call us (if that is accessible to you) at 510-529-4790. Our receptionist (as of September 2021) is a neurodiverse ambulatory wheelchair user. If we are missing any accessibility info, also let us know and we will add it!